Returns on Serialized Items, With Compliance Built In
Returns management that understands firearms. Customer returns, vendor RMAs, and refunds are handled at the register and in the back office, with serialized items re-acquired into inventory and the records kept straight.
What You Get
Everything included with the RMA & Returns workflow.
Returns at the Register
Process customer returns from the POS with the original sale pulled up, no separate returns system.
Serialized Re-Acquisition
A returned firearm goes back into serialized inventory with the acquisition recorded, keeping your bound book accurate.
Refunds Hit the Books
Refunds post to accounting automatically, whether they go back to a card, cash, or store credit.
Vendor RMAs
Track returns to distributors and manufacturers from request through credit or replacement.
Store Credit and Gift Card Refunds
Offer store credit or gift card refunds that stay tied to the customer record.
Full Audit Trail
Every return links the original sale, the item, the refund, and the inventory movement in one place.
How It Works
End to end, inside the platform that runs your store.
Pull Up the Original Sale
Find the transaction from the receipt, customer record, or serial number.
Process the Return
Select the items coming back. Serialized firearms are logged for re-acquisition into inventory.
Issue the Refund
Refund to the original payment method, cash, or store credit. Accounting entries post automatically.
Resolve Vendor Claims
If the item goes back to a distributor or manufacturer, open a vendor RMA and track it to credit or replacement.
RMA & Returns FAQ
The firearm is re-acquired into your serialized inventory with the acquisition recorded, so your bound book reflects the return properly. The refund posts to accounting at the same time.
Ready to Put RMA & Returns to Work?
Pick a plan and get started in minutes. No setup fees, no consultants required.
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