Terms of Service

1. Agreement and Authority

These Terms of Service ("Terms") are an agreement between Longhorn Web Solutions, LLC, doing business as CloudFFL ("CloudFFL," "we," "us," or "our"), and the person or organization that accesses or uses the Services ("Customer," "you," or "your").

By creating an account, accepting an Order Form, accessing a paid or trial Service, or otherwise affirmatively accepting these Terms, you agree to be bound by them. If you accept on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not access or use the Services.

2. Agreement Structure

The complete agreement may include:

• these Terms;
• the product addendum applicable to the Service you use;
• an online order, checkout confirmation, proposal, statement of work, or other order document accepted by you (each, an "Order Form");
• the Privacy Policy; and
• any data-processing, support, service-level, or other written agreement signed by both parties.

A product addendum controls over these Terms for a conflict specific to that product. An Order Form controls for the commercial details of that order. A signed data-processing or service-level agreement controls for the subject matter it covers.

3. Services

"Services" means CloudFFL OS, the CloudFFL FFL API, CloudFFL websites, documentation, plugins, integrations, support, professional services, and related products or features we make available. The features and entitlements included with your account are those identified in your Order Form, checkout, account, or applicable product documentation.

We may improve, update, replace, or discontinue features as the Services evolve. We will provide reasonable notice when a material change substantially reduces a core paid feature during an active subscription, except when immediate action is required for security, legal compliance, third-party changes, or service integrity.

Features identified as beta, preview, early access, in development, or similar are provided for evaluation, may change without notice, and may be discontinued at any time.

4. Accounts and Authorized Users

You must provide accurate, current information and keep it updated. You are responsible for all activity under your account and for ensuring that your authorized users comply with the Agreement.

• Credentials must be assigned to and used by the authorized person or system for which they were issued.
• You must protect passwords, API keys, recovery codes, and other authentication information.
• You must promptly notify us of suspected unauthorized access or credential compromise.
• You may not sell, transfer, lease, or share an account except as expressly permitted by the applicable product addendum.

5. Orders, Billing, and Cancellation

Fees, billing frequency, plan entitlements, and any one-time charges are shown when you order the Service or in your Order Form. You authorize CloudFFL and its payment processor to charge the payment method you provide for recurring fees, applicable taxes, and other charges you approve.

Subscriptions renew for the billing period shown in your order unless canceled before renewal. You may cancel using the available account or billing controls or by contacting us. Unless your Order Form states otherwise, cancellation takes effect at the end of the current paid period and does not result in a refund or credit for a partial period.

We may change fees prospectively. Any change to recurring fees will take effect no earlier than your next renewal after reasonable notice. You are responsible for taxes, duties, or governmental assessments associated with your purchase, other than taxes on CloudFFL's net income.

Trial and promotional access is subject to the entitlements displayed for that offer and may not be sold, transferred, pooled, or obtained repeatedly to avoid applicable limits. Trial access does not become paid access unless you affirmatively select a paid plan and provide any required payment authorization.

6. Acceptable Use

You may use the Services only for lawful business purposes and in accordance with the Agreement. You may not:

• use the Services to violate a law, regulation, court order, or third-party right;
• gain or attempt to gain unauthorized access to an account, system, network, or data;
• probe, scan, bypass, disable, or defeat security, authentication, usage controls, or technical restrictions;
• interfere with service performance, integrity, availability, or another customer's use;
• introduce malware or use the Services to distribute malicious or unlawful content;
• reverse engineer, decompile, disassemble, or attempt to derive non-public source code except where applicable law expressly permits it;
• resell, sublicense, redistribute, or provide the Services to a third party except with written authorization from CloudFFL;
• misrepresent your identity, organization, authority, or affiliation; or
• use the Services to build or operate a competing service through unauthorized extraction, replication, or access.

7. Customer Data and Privacy

"Customer Data" means data submitted to or processed through a Service on your behalf. As between you and CloudFFL, you retain ownership of Customer Data. You grant CloudFFL a limited right to host, copy, transmit, process, and otherwise use Customer Data as needed to provide, secure, support, and improve the Services and comply with law.

You are responsible for the legality, quality, accuracy, and source of Customer Data and for providing notices and obtaining permissions required to submit it to the Services. Our collection and handling of personal information is described in the Privacy Policy. Additional data-processing terms may apply when agreed in writing.

8. Intellectual Property

CloudFFL and its licensors own the Services, software, proprietary modules, documentation, designs, trademarks, and related intellectual property. Subject to the Agreement and your payment of applicable fees, CloudFFL grants you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Services during the applicable subscription term for your authorized internal business purposes.

If you provide suggestions or feedback, you grant CloudFFL a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or obligation. This does not give CloudFFL ownership of your Customer Data.

9. Third-Party Services

The Services may connect to or depend on third-party products, platforms, data sources, networks, devices, or services. Your use of a third-party service is governed by your agreement with its provider. Unless expressly stated in your Order Form, third-party fees, accounts, licenses, hardware, and support are your responsibility.

CloudFFL is not responsible for a third party's availability, security, functionality, data, policies, or changes. We may modify or discontinue an integration if the third-party service changes, becomes unavailable, or creates a security, legal, or operational risk.

10. Legal and Regulatory Compliance

The Services provide operational tools and information, not legal advice. You remain responsible for determining and satisfying all laws, license requirements, recordkeeping duties, tax obligations, industry rules, and other requirements applicable to your business and use of the Services.

Features related to firearms, ammunition, FFL records, background checks, transfers, or regulatory workflows do not replace your independent review, professional advice, or verification with the appropriate authority.

11. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform under the Agreement, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are subject to confidentiality obligations.

Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed without use of the other party's information, or lawfully received from a third party. A legally required disclosure is permitted after reasonable notice when legally allowed.

12. Suspension and Termination

We may suspend access when reasonably necessary to address nonpayment, suspected fraud, credential compromise, security threats, unlawful use, material breach, excessive load, or risk to the Services or others. When practical, we will provide notice and an opportunity to cure before suspension.

Either party may terminate the Agreement for an uncured material breach after written notice and a reasonable cure period, unless the breach cannot be cured or immediate termination is permitted by law. Upon termination, your right to use the affected Service ends. Product-specific data export, retention, and offboarding rules are stated in the applicable addendum or Order Form.

Provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnification, dispute terms, and other provisions that by their nature should survive will survive termination.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CLOUDFFL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

CLOUDFFL DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY LEGAL OR REGULATORY REQUIREMENT. NO INFORMATION OR ADVICE FROM CLOUDFFL CREATES A WARRANTY NOT EXPRESSLY STATED IN A SIGNED AGREEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDFFL'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the form of action and even if a remedy fails of its essential purpose. They do not apply to liability that cannot legally be limited.

15. Indemnification

You will defend, indemnify, and hold harmless CloudFFL and its officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from your Customer Data, your unlawful or unauthorized use of the Services, your violation of the Agreement, or your violation of another person's rights.

16. Changes to the Agreement

We may update the Agreement as the Services, law, or business practices change. We will post the updated document with a new version and effective date. For material changes affecting an active customer, we will provide reasonable advance notice through the Service, account email, or another appropriate channel and will obtain affirmative acceptance when required by law or the nature of the change.

Changes will apply prospectively from their effective date. Continued use after that date constitutes acceptance where legally permitted. If you do not agree to a material update, you must stop using the affected Service and cancel before the update becomes effective.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising out of or relating to the Agreement or Services must be brought in the state or federal courts located in Delaware, and each party consents to their jurisdiction and venue.

18. General

• Assignment: You may not assign the Agreement without our prior written consent. CloudFFL may assign it in connection with a merger, reorganization, sale of assets, or change of control.
• Notices: We may send notices to your account email or through the Service. Legal notices to CloudFFL must be sent to the contact below.
• Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
• Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue.
• Waiver: A failure to enforce a provision is not a waiver.
• Independent Parties: The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, fiduciary, or employment relationship.
• Entire Agreement: The Agreement is the entire agreement concerning its subject matter and replaces prior or contemporaneous understandings about that subject matter.

19. Contact

Questions or legal notices concerning the Agreement may be sent to:

Longhorn Web Solutions, LLC, doing business as CloudFFL
Email: support@cloudffl.com
Website: cloudffl.com/contact